Two-step sign-in is always on. When Vylo needs to verify a new device, it sends a one-time code to your account email.
The code hasn’t arrived
Check the email address, inbox, and spam folder. If you request another code, use the newest message. Enter it in Vylo; don’t send it to support or anyone else.
What is a trusted device?
Vylo can remember a verified device so it doesn’t need the same email check every time. Clearing trusted devices makes later sign-ins require verification again.
Trust and an active session are different. To end someone’s current access, sign out that session.
I can’t access that email anymore
Contact hi@myvylo.com from an address you can use and explain what happened. We’ll help you through account recovery.