Use the email address associated with your Vylo account. If you joined a household, it should be the address that received the invitation.
Forgot your password?
Use the password-reset option on Vylo’s sign-in screen. Follow the newest reset email rather than creating another account.
Why doesn’t an email link or code work?
It may have expired, already been used, or been replaced by a newer request. Request a fresh message, check spam, and use the newest link or code.
Why was I signed out?
A session can expire or be revoked from another device. Sign in again and complete any requested verification.
If Vylo keeps returning to sign-in, email hi@myvylo.com with the device and error message. We won’t ask for your password or code.