Compare the account, date, amount, and pending status before removing an entry.
Common reasons a purchase appears twice
- Pending and posted records: a temporary card authorization is being replaced by the final purchase.
- Manual and imported entries: you added a purchase, then the bank sent it too.
- Duplicate bank accounts: the same account was connected more than once.
- A refund: one entry is money going out and the other is money coming back.
If one entry is pending, let it post and sync again. If both are final purchases, compare them with your bank statement.
Both entries are still there
Email hi@myvylo.com with one example and the bank name. For imported duplicates, we can investigate without you disconnecting the whole bank.