A bank description may show a payment processor or a company’s registered name instead of the shop you recognize. Compare the date and amount with receipts and order confirmations.
In a shared household, ask whether another member recognizes it. It may be a subscription renewal or a purchase that posted a few days after you made it.
What if it wasn’t authorized?
Contact your bank or card issuer through its official app or the number on your card. It can help with a dispute or card restriction. Vylo cannot reverse the charge or freeze a card.
You can skip the transaction in Vylo’s review queue while you investigate it.
Vylo shows something different from the bank
Email hi@myvylo.com with the bank name, date, and the difference you see. Hide account numbers and unrelated purchases in any screenshot.