Open Settings → Billing to see the payment status. If your card expired or was replaced, update it with the service managing the subscription.
For a web subscription, use Vylo’s payment controls. For an App Store subscription, update your Apple Account’s payment method. Changing a card in web billing won’t change an Apple subscription.
The bank declined the payment
Your card issuer may need to approve it or complete a verification step. Vylo can’t override that decision.
I paid, but access still looks restricted
Reopen Billing and check that you’re in the right Vylo account and household. If Apple shows an active subscription, try Restore Purchases.
If it still isn’t recognized, email hi@myvylo.com with the account email, billing provider, and approximate payment time. Don’t purchase a second plan to clear the message.