The invitation should go to the email address the person uses for Vylo. If the address is wrong, the owner can cancel the pending invitation and send another.
The email hasn’t arrived
Check spam and search the inbox for Vylo. The household owner can resend a pending invitation from the member list. See the invitation steps.
The link expired
Ask the owner to resend it, then open the newest email. An older link doesn’t become valid again when a new invitation is sent.
We already created separate households
Email hi@myvylo.com with both account email addresses and tell us which household you want to share. We’ll check the existing accounts and subscriptions before you make changes.
Don’t delete a household to fix an invitation problem; it may already contain financial history or an active subscription.