Vylo

How do I change my email address or password?

Verify a new email address, or request a password-reset link from Settings.

Your current email remains active until the new one is verified. Vylo asks for your current password before sending a verification code to the new address.

Once the change is confirmed, use the new address to sign in.

How do I change my password?

In Settings → Privacy & Security, use the password-reset link control and follow the email. If you can’t sign in, use the reset option on the sign-in screen.

Changing your password revokes existing trusted sign-ins and refresh sessions. Review signed-in devices too if you suspect someone accessed the account.

On the web

  1. Open Profile

    Choose Settings, then Profile. Use Change beside your email address.

    Vylo on the web: Open Profile. The relevant control is outlined.
    Open ProfileTap to enlarge
  2. Enter the new email and current password

    Enter the email address you want to use and your current Vylo password. Send the verification code when the address is correct.

    Vylo on the web: Enter the new email and current password. The relevant control is outlined.
    Enter the new email and current passwordTap to enlarge
  3. Verify the new address

    Enter the six-digit code sent to your new address, then click Verify email. Your current address stays active until verification succeeds.

    Vylo on the web: Verify the new address. The relevant control is outlined.
    Verify the new addressTap to enlarge
  4. To change your password

    Open Privacy & Security and click Send link under Change password. Follow the reset email.

    Vylo on the web: To change your password. The relevant control is outlined.
    To change your passwordTap to enlarge

On iPhone

  1. Open Profile

    Tap the settings control at the top right of the app, then Profile.

    Vylo for iPhone: Open Profile. The relevant control is outlined.
    Open ProfileTap to enlarge
  2. Enter the new address

    In Email Address, enter the new email and your current password, then tap Send code.

    Vylo for iPhone: Enter the new address. The relevant control is outlined.
    Enter the new addressTap to enlarge
  3. Confirm the code

    Enter the six-digit code from the new inbox and tap Confirm new email. Confirming signs out your other devices.

    Vylo for iPhone: Confirm the code. The relevant control is outlined.
    Confirm the codeTap to enlarge
  4. To change your password

    Open Privacy & Security and tap Email reset link. Follow the link in your email.

    Vylo for iPhone: To change your password. The relevant control is outlined.
    To change your passwordTap to enlarge